We aim to process and dispatch all orders within 1–3 business days (Monday to Friday) after order confirmation.

Once your order has been shipped, you will receive a tracking link via email.

Shipping usually takes 3–6 business days, meaning the total delivery time from the moment your order is placed is approximately 4–9 business days.

Once your parcel has been dispatched, you can check its current status at any time via the tracking link.You can easily track your order on our Track Your Order page.

We offer free standard shipping on all orders, with no minimum purchase required.

For more information, please refer to our shipping policy.

Yes, absolutely. Once your order has been shipped, you will receive a tracking link that allows you to follow your delivery in real time.

You can also track your order at any time via our Track Your Order page.

If your order has not arrived within the expected timeframe, please first check the tracking information for the latest updates.

If you still have questions, feel free to contact us at info@loverlo.com — our customer service team will be happy to assist you.

You may return any item within 30 days of delivery, provided it is unworn, unused, and in its original condition with all tags attached.

To start a return, simply email us at info@loverlo.com.

For more information, please refer to our Returns and Refunds Policy.

Once we have received and inspected your return, your refund will be processed within 10 business days and issued to the original payment method used for the purchase.

The quickest way to receive the item you want is to return the original item.

Once your return has been approved, you can simply place a new order for the desired item.

We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay and Visa.

For more information, please visit our Payment Options page.

We’re very sorry to hear that. Please email us at info@loverlo.com with your order number and a photo of the issue.

Our customer service team will take care of it as quickly as possible.

You can reach us at any time via email at info@loverlo.com or through our contact form.

Our customer service team is happy to assist you with any questions.