Shipping & Delivery Policy

Shipping Policy

Thank you for shopping with Loverlo. We aim to provide a clear, reliable, and transparent shipping experience so you know exactly what to expect when placing an order with us. This Shipping Policy explains how orders are processed, shipped, and delivered.

Shipping Costs

We offer free shipping on all orders, with no minimum purchase required. The price shown at checkout is the final price you pay for shipping.

Shipping Destinations

Currently, we ship orders within Australia.

We are continuously evaluating our logistics network and may expand our shipping destinations in the future. Any updates regarding new delivery regions will be communicated on our website.

Order Processing Time

Orders are typically processed within 1–3 business days, from Monday to Friday.

Orders placed before 10:00 PM (GMT +10) are usually processed on the same business day. Orders placed after this time will be processed on the next business day.

Please note that orders are not processed on weekends or public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email.

Delivery Time

The estimated delivery time is 3–6 business days after dispatch, depending on your location and local delivery conditions.

Please note that delivery times are estimates and may occasionally vary due to factors outside our control, such as:

• High shipping volumes

• Weather conditions

• Carrier delays

• Public holidays

Shipping Partners

To ensure reliable delivery, we work with trusted shipping carriers.

For deliveries within Australia, we currently use:

Australia Post

These carriers allow us to provide secure and trackable shipping for your order.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a tracking link.

You can use this link to monitor the progress of your shipment and view the latest delivery updates.

Lost or Damaged Orders

If your order arrives damaged, please contact our customer support team within 48 hours of delivery and include photos of the damaged item and packaging. We will review the situation and assist you with a replacement or refund if applicable.

If your order does not arrive within the expected delivery timeframe, please contact our customer support team so we can investigate the issue with the shipping carrier.

Returns

For detailed information about returning items, exchanges, or refunds, please refer to our Return & Refund Policy available on our website.

Customer Service Hours:

Monday – Saturday: 9:00 AM – 6:00 PM (GMT+10:00)

Website Name: Loverlo

Company Name: Evision Limited

Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, Hong Kong Island, 999077, Hong Kong

Phone: +61 386580529

Email: info@loverlo.com

Frequently Asked Questions: Click here

Contact form: Click Here