Terms of Service
These Terms and Conditions outline the rules and guidelines for using the website www.loverlo.com (the “Site”), operated by Loverlo (“we”, “us”, or “our”). Loverlo is a family-run online fashion store offering clothing and accessories for women and men.
By accessing or using our website, products, or services, you agree to comply with these Terms and Conditions.
Acceptance of These Terms
By visiting, browsing, or using our Site, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms, you should not access or use our website.
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately once published on this page. Continued use of the Site after updates indicates acceptance of the revised Terms.
Licence to Use the Site
Subject to your compliance with these Terms, Loverlo grants you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Site for personal, non-commercial purposes only.
You may not use the Site or its content for commercial purposes without prior written permission.
Definitions
For the purposes of these Terms and Conditions:
Cookie refers to a small data file stored on your device to improve functionality, remember preferences, and analyse website usage.
Company refers to Loverlo, operating through the website Loverlo.com.
Country refers to Australia and any regions where Loverlo may operate internationally.
Device refers to any internet-enabled device such as a smartphone, tablet, laptop, or computer used to access the Site.
Service refers to the products, content, and services offered through the Site.
Third-party services refers to external providers that support our operations, such as payment processors, logistics providers, marketing platforms, or hosting services.
You / User refers to any individual or entity accessing or using the Site.
User Responsibilities
When using our website, you agree to:
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Provide accurate, complete, and up-to-date information when placing orders or creating an account
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Maintain the confidentiality of your account information and login details
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Notify us immediately of any unauthorised access to your account
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Accept responsibility for all activities that occur under your account
Prohibited Use
You agree not to:
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Copy, reproduce, distribute, sell, or exploit any content from the Site for commercial purposes
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Modify, reverse engineer, decompile, or create derivative works from any part of the Site
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Remove or alter any copyright, trademark, or proprietary notices
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Use the Site in any manner that is unlawful, fraudulent, harmful, or disruptive
Information We Collect
When using our Site, we may collect information in situations such as:
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Placing an order
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Contacting customer support
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Subscribing to marketing communications or newsletters
The types of information collected may include:
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Personal information: name, email address, delivery address, and phone number
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Payment information: processed securely through trusted third-party payment providers (we do not store full card details)
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Technical data: browser type, device information, IP address, and general website usage data
For more details about how we handle personal data, please refer to our Privacy Policy.
Returns and Refunds
If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, in accordance with our Return & Refund Policy.
Returned items must be unused, in their original condition, and include all original packaging and tags. Additional conditions may apply as outlined in our Return Policy.
Limitation of Liability
To the maximum extent permitted by law, Loverlo shall not be liable for any indirect, incidental, special, or consequential damages arising from:
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Your use or inability to use the Site
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Products purchased through the Site
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Delays, interruptions, or technical issues beyond our reasonable control
Nothing in these Terms excludes or limits rights that cannot be excluded under Australian Consumer Law.
Indemnification
You agree to indemnify and hold harmless Loverlo, its owners, employees, and affiliates from any claims, damages, losses, or expenses arising from:
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Your misuse of the Site
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Your breach of these Terms and Conditions
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Any violation of applicable laws or third-party rights
Feedback and Suggestions
Any feedback, suggestions, or ideas you provide to Loverlo may be used, modified, or published by us without compensation or obligation to credit you.
Third-Party Links
Our website may contain links to third-party websites. Loverlo has no control over and assumes no responsibility for the content, policies, or practices of external websites.
Once you leave our Site, these Terms and Conditions no longer apply.
Cookies
Our website uses cookies to improve user experience, analyse traffic, and remember preferences. Cookies help certain website functions operate properly.
You can disable cookies through your browser settings; however, some features of the Site may not function correctly if cookies are disabled.
Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of Australia. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Australia.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our services or legal requirements. Updated versions will be published on this page.
We encourage you to review these Terms periodically to stay informed.
Customer Service Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (GMT+10:00)
Website Name: Loverlo
Company Name: Evision Limited
Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, Hong Kong Island, 999077, Hong Kong
Phone: +61 386580529
Email: info@loverlo.com
Frequently Asked Questions: Click here
Contact form: Click Here