Privacy Policy

This Privacy Policy explains how Loverlo (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or interact with our website Loverlo.com (the “Site”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you interact with our website, we may collect both personal and non-personal information to help us provide our services and improve your shopping experience.

Personal Information

We may collect personal information when you place an order, contact customer support, or subscribe to our communications. This information may include:

• Full name

• Email address

• Billing and delivery address

• Phone number

• Order details and purchase history

• Delivery information related to your order

Payment information required to complete your purchase is processed securely through trusted third-party payment providers. We do not store full payment details on our own servers.

Non-Personal Information

We may also automatically collect certain technical and usage information when you visit our website, such as:

• Browser type and device information

• Operating system and IP address

• Pages visited and time spent on the website

• General browsing behaviour and usage data

This information helps us understand how visitors use our website and allows us to improve its performance and usability.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse website traffic.

Cookies are small files stored on your device by your web browser. They allow certain website features to function properly and help us better understand user behaviour.

You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

How We Use Your Information

The information we collect may be used for the following purposes:

• Processing and fulfilling your orders, including payment and delivery

• Providing customer support and responding to enquiries

• Improving the functionality and performance of our website

• Communicating with you regarding orders, updates, or support requests

• Sending marketing communications when you have provided consent

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.

How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

Our website uses secure encryption technologies such as SSL (Secure Socket Layer) to protect sensitive data during transmission. We also work only with trusted third-party service providers who follow recognised security and data protection standards.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

Your data may only be shared in limited situations, such as:

• With trusted service providers that assist with payment processing, order fulfilment, website hosting, or customer support

• When required to comply with legal obligations, regulations, or lawful requests from authorities

• In connection with a business transaction such as a merger, acquisition, or sale of assets

Any third parties who process your data are required to do so securely and in accordance with applicable privacy laws.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy. This may include:

• Maintaining customer accounts and order history

• Processing transactions and managing returns or refunds

• Meeting legal, accounting, or regulatory obligations

Once the information is no longer required, it will be securely deleted or anonymised.

Your Rights and Choices

Depending on applicable privacy laws, you may have the right to:

• Access the personal information we hold about you

• Request corrections or updates to your personal information

• Request a copy of your personal data

• Request deletion of your personal data, where legally permitted

• Opt out of receiving marketing communications

If you would like to exercise any of these rights, please contact us using the details provided below.

International Data Transfers

As an online store that may serve customers in different regions, your personal information may be transferred to or processed in countries outside your country of residence.

Where such transfers occur, we take appropriate measures to ensure that your personal data remains protected in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When updates are made, the revised version will be published on this page.

Your continued use of the website after updates have been posted indicates your acceptance of the revised Privacy Policy.

Customer Service Hours:

Monday – Saturday: 9:00 AM – 6:00 PM (GMT+10:00)

Website Name: Loverlo

Company Name: Evision Limited

Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, Hong Kong Island, 999077, Hong Kong

Phone: +61 386580529

Email: info@loverlo.com

Frequently Asked Questions: Click here

Contact form: Click Here